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Technical Support
State of the Art Today and Tomorrow.
The comprehensive Electronic Architecture provided
by AVAT empowers state of the art control and
monitoring technology and advanced system management
tools. Still, given the ever-changing requirements
of today's users and the rapid progression of
technology, any current system is not an everlasting
solution unto itself; dependable, highly responsive
service and support are required to ensure peak
long-term performance.
AVAT's Support Program offer first-class support
options to ensure your building or home receives
the level of service that works best for its particular
needs. Support agreement options include guaranteed
unlimited workday access to our technical support
staff, rapid repair or replacement of failed (or
failing) units, the latest in software updates,
and on-site support either at a fixed rate or
per event basis. Additionally, our state-of-the-art
Fusion technology intelligently monitors the sub-systems
under its control and can alert the client (or
AVAT) of any potential issues, often before they
become problems.
Support Program Benefits:
- Confidence in the operational
readiness of all systems
- Scheduled updates for software
and firmware
- Timely Access to the latest
technologies and services available
- Discounts on normal project
management, design, engineering, and development
rates
- Flexible programs to match
needs for responsiveness and on-site support
- Timely problem resolution
to maximize system availability
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